Support Network & FAQ Helpdesk
Have queries about staking ROI, 3x10 matrix eligibility, or cashback withdraw schedules? Contact our support desks.
Get in Touch
Our ticketing system and support personnel are online 24/7 to resolve network node adjustments, withdrawal issues, or user promotions.
Registered Head Office
GMT Mart Portal Admin, Web3 Tech Park Area, Delhi-NCR, India
Email Support
support@gmtmart.com
Average reply timeframe: 2 to 4 hours
Agent Hotline
+91 1800-GMT-MART (Toll-Free)
10:00 AM to 6:00 PM (Monday - Saturday)
Send us a message
Submit a support ticket and our admin team will reply via email.
Frequently Asked Questions
Browse instant solutions for common administrative policies and business rules.
1. What is the shopping voucher and how do I use it?
Upon free registration, both Clients and Sales Agents receive a ₹1,000 shopping voucher welcome credit (Option B raises this to ₹2,000). You can apply this voucher during checkout to discount up to 10% of any standard physical product's retail value.
2. How does the 100% purchase cashback work?
Whenever a customer purchases any product or services package, they qualify for a 2% monthly cashback reward for 50 months. This equals exactly 100% of the purchase value refunded over time. Payouts process on the 5th of every month.
3. What are the staked GMT Coin ROI rates?
Standard client purchases receive matching staked GMT Coins locked for 5 years at 6% ROI per annum. Activated Sales Agents compound staked coins daily at 0.20%. Core Team compounds at 0.30% daily, Founder Team compounds at 0.40% daily, and Management Team compounds at 0.45% daily.
4. What is the global 3x10 auto-pool matrix?
When any Sales Agent accumulates ₹25,000 in personal sales volume, they qualify for the Global Auto-Pool. The system then automatically places future qualifying global members beneath you in a 3x10 matrix. You earn ₹50 per user entry downline, up to a maximum limit of ₹44 Lakhs+.
5. When are withdrawals and bank transfers processed?
All commissions, cashback dividends, and auto-pool payouts accumulate in your wallet ledger. Payout withdrawals process on the 5th of every month. Funds reach your registered bank account via NEFT/IMPS within 24 to 72 hours.